Hart InterCivic

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Customer Focus - Olivia Hale, San Joaquin County, CA

Olivia Hale, Registrar of Voters

San Joaquin County, CA

Community comes first for Olivia Hale of San Joaquin County, California. She grew up in the county seat of Stockton and is dedicated to serving her neighbors as Registrar of Voters (ROV).

“This is my dream job. It's my roots. I was given the opportunity to take care of this whole county and what better way than teaching them about the fundamental right to vote?”

Approaching her one-year anniversary as ROV, Hale has overcome staggering challenges. Her appointment came unexpectedly with the death of then Registrar of Voters, Heather Ditty just months after naming Hale as Assistant Registrar.

“She [Ditty] was hired in December. She was gone by June,” said Hale, 38, who started as an Election Technician in 2018. “She hired me officially as her Assistant Registrar on March 28, 2022, and I spent six months learning her vision. In our short time together, she gave me a five-year plan.”

Within days of her boss’s passing, Hale was overseeing June primaries and preparing for the November General Election. Her training, experience and naturally calm demeanor were all tested by a ballot printing issue that resulted in rejection of 25-30% of the June 7, 2022 vote-by-mail ballots. The problem was resolved by Election Day, and Hale noted the lessons learned.

“Our print vendor took ownership. They fixed the problem and changed their process.”

From day one in-office, she also saw an opportunity to build a stronger relationship with Hart by sharing concerns.

“Pete Lichtenheld (Senior Vice President of Customer Success) got on a plane and came to California,” she said. “Hart is very good at listening to customers.”

By the November 8, 2022, Hale was able to proclaim it the “best election we’ve seen in five years.”

As the county moves forward with potential changes in polling place procedures, the purchase of new equipment, and unknown challenges, Hale relies on two other communities: 57 fellow California registrars and her flourishing staff. “It’s empowering to connect and support each other across the state,” she said. “In San Joaquin, I have a great team. There is a high level of respect in both directions.”

And Hale keeps a lesson from her grandmother close to her heart as she navigates the intense scrutiny that elections bring, “Always tell the truth. Everyone may not like it but stick to the facts.”

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Create a beautiful landing page for your campaign.

Generate more leads!

Title

Sixty Seven

Form Title

Easy

Easy to Use & Customize

What people are saying...

Margaret E.

"This is fantastic! Thanks so much guys!"

Fred S.

"This template is amazing. I've been using it to create lots of super nice landing pages."

Create a beautiful landing page for your campaign.

Generate more leads!

Title

Sixty Seven

Form Title

What people are saying...

Margaret E.

Fred S.

Sarah W.

Features

Fully Responsive

Bootstrap Framework

Easy to Use

Customizable

Title

Thirty Three

Sixty Seven

Form Title/Instructions

Post-Form Text

Customer Focus - Olivia Hale, San Joaquin County, CA

Ready to get started? Sign up now!

Create a beautiful landing page for your campaign.

Generate more leads!

Title

Sixty Seven

Form Title

Easy

Easy to Use & Customize

What people are saying...

Margaret E.

Fred S.

Sarah W.

Features

Fully Responsive

Bootstrap Framework

Easy to Use

Customizable

Title

Thirty Three

Sixty Seven

Form Title/Instructions

Post-Form Text

Full-Width Text Section

Ready to get started? Sign up now!